Your Privacy at bdbjet

1. Who We Are

bdbjet is an online casino and sports betting platform operated for players in the Bangladesh market. References to "bdbjet", "we", "us", or "our" in this Privacy Policy refer to the operator of the bdbjet platform accessible at https://bdbjet.app. Our primary customer support contact for privacy-related matters is [email protected].

This Privacy Policy applies to all personal data collected through the bdbjet website, mobile web interface, player account system, payment processing flows, customer support channels, and any promotional communications issued by bdbjet. It should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of your agreement with bdbjet.

2. Data We Collect

2.1 Identity and Contact Data

When you register an account with bdbjet, we collect your full legal name, date of birth, gender, residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to create and operate your account, verify your age and identity, and comply with applicable anti-money-laundering (AML) obligations.

2.2 Identity Verification (KYC) Documents

To comply with our know-your-customer (KYC) obligations, bdbjet may request copies of government-issued identity documents including your Bangladesh National Identity Card (NID), passport, or birth certificate. We may also request a proof-of-address document and a photograph or selfie holding the identity document. These documents are stored securely and accessed only by authorised compliance personnel.

2.3 Financial and Transaction Data

bdbjet collects information about the payment methods you use to deposit and withdraw funds, including your registered bKash, Nagad, Rocket, or Upay mobile wallet number, or your bank account details where bank transfer is used. We record the details of every deposit, withdrawal, bonus credit, and bet placed on the platform. This transaction history is maintained for regulatory compliance and is available to you on request.

2.4 Technical and Device Data

When you access the bdbjet platform, our servers automatically record certain technical data including your IP address, device type and model, operating system version, browser type and version, screen resolution, session timestamps, and referring URL. This data is used to ensure platform security, detect fraudulent login attempts, optimise the mobile experience, and diagnose technical issues.

2.5 Usage and Behavioural Data

bdbjet collects data about how you interact with the platform, including the games you play, the sports markets you browse, the frequency and duration of your sessions, search queries made within the platform, and features you engage with. This data is used in aggregate to improve the platform, personalise game recommendations, and identify potential responsible gaming concerns in accordance with our Responsible Gaming commitments.

2.6 Marketing Preference Data

If you opt in to marketing communications, bdbjet records your stated preferences including preferred contact channel (email, SMS, or push notification) and the categories of promotions you are interested in. You may update or withdraw these preferences at any time.

3. How We Use Your Data

bdbjet processes personal data for the following purposes, each of which has a defined legal basis:

• Account operation: To create, maintain, and manage your bdbjet player account, process your bets and wagers, and credit winnings to your account balance.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and to detect and prevent payment fraud.
• Identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with AML obligations before processing withdrawals above certain thresholds.
• Platform security: To monitor for suspicious login activity, detect automated bot usage, prevent account takeovers, and protect the integrity of betting markets.
• Responsible gaming: To identify patterns of play that may indicate problem gambling behaviour and to act on self-exclusion or deposit limit requests you submit.
• Customer support: To respond to your queries, complaints, and dispute submissions, and to maintain a record of communications for quality assurance purposes.
• Legal compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing (opt-in only): To send you promotional offers, bonus notifications, and platform updates via the channels you have opted into.
• Platform improvement: To analyse usage patterns in aggregate, conduct A/B testing on new features, and improve the overall player experience on bdbjet.

4. Cookies and Tracking Technologies

bdbjet uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that allow the platform to remember your session state, language preferences, and other settings across visits. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These enable your login session, keep your account secure, and allow you to navigate between pages without losing your session. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the platform, including which pages are visited most frequently and where errors occur. This data helps bdbjet improve platform reliability and speed.
• Functional cookies: Remember your preferences such as display settings and notification preferences so you do not need to reconfigure them on every visit.
• Analytics cookies: Used by bdbjet's internal analytics tools to understand aggregate player behaviour and improve the platform's game catalogue and promotional offering.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bdbjet platform.

5. Sharing Your Data with Third Parties

bdbjet does not sell your personal data to third parties. However, we do share data with carefully selected service providers who assist us in delivering the platform, subject to strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the transaction data necessary to process your specific deposit or withdrawal request.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier to manage game sessions. They do not receive your full name, NID, or payment details.
• Identity verification services: Third-party KYC providers may process your identity documents on our behalf to confirm your identity and age. These providers are contractually bound to process data only for this purpose.
• Cloud infrastructure providers: bdbjet's platform is hosted on secure cloud infrastructure. Our hosting provider processes technical data on our behalf and has no independent right to use that data.
• Regulatory and law enforcement authorities: bdbjet will disclose personal data where required to do so by a valid legal obligation, court order, or lawful request from a competent authority.

All third-party service providers acting on behalf of bdbjet are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to us.

6. Data Security

bdbjet implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, two-factor authentication (2FA) options for player accounts, and automated alerts for suspicious login activity including logins from unrecognised devices or geographic locations.

While bdbjet takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, bdbjet will notify affected players as quickly as practicable and take all reasonable steps to contain the breach and mitigate its effects.

7. Data Retention

bdbjet retains your personal data for the duration of your active account plus a post-closure retention period required to meet our legal, regulatory, and audit obligations. Specifically:

• Account and identity data: Retained for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for five years post-account-closure or longer if required by a regulatory authority.
• Customer support communications: Retained for three years from the date of the last communication in a given support thread.
• Marketing preference records: Retained for the duration of your account plus one year following account closure or withdrawal of consent, whichever is earlier.
• Technical and device data: Retained for twelve months in a form that can be linked to your account, after which it is anonymised and retained in aggregate form only.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8. International Data Transfers

The bdbjet platform serves players primarily based in Bangladesh. Some of our third-party service providers (including cloud infrastructure and game providers) may process data in jurisdictions outside Bangladesh. Where such transfers occur, bdbjet ensures that appropriate safeguards are in place, including contractual data protection obligations equivalent to those required under applicable data protection principles. By using the bdbjet platform, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh, subject to these safeguards.

9. Your Data Rights

As a bdbjet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details.

• Right of access: You may request a copy of all personal data bdbjet holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to our legal retention obligations described in Section 7.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to other types of processing where your particular situation warrants it.
• Right to data portability: Where technically feasible, you may request that bdbjet provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

bdbjet will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

10. Children and Minors

The bdbjet platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend the account, delete the associated personal data to the extent permitted by our legal obligations, and return any real-money balance following verification. If you believe a minor has registered on bdbjet, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

bdbjet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the email address associated with their account. We encourage you to review this page periodically. Your continued use of the bdbjet platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdbjet holds about you, please contact our data support team at [email protected]. We aim to respond to all privacy enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Saturday.